Why do we need feedback from players?

Hey there!

In this article, we’ll tell you how feedback from players will help to enhance your results!

Communication with players is a valuable tool. The more you connect with clients, the more they trust you and want to be involved in your content. Regular engagement with the audience allows you to adapt to their interests and create the most relevant content. Also, it allows you to improve your relationships with followers which will positively affect conversion, and then your income!

Find out preferences

How can you find out which games your audience likes to play the most? Correct: just make a poll in the channel! Clarify which games your followers prefer. Think about it, maybe they are crazy about Lucky Jet, and you’re focusing on bets. This way, you will diversify your content and please the needs of each player. Active and lively channel ensures players stay here for a while. 

Besides, the interests of your audience can base new creatives and activities — contests and challenges. Usually, the more unique the content, the better the performance of the first and repeat deposits ;)

Help

There are different situations: a player doesn’t understand how to register, make a deposit and play some games. What if they just close your channel without trying to figure out, and just go scrolling the feed on Instagram or YouTube? To retain players on your channel, offer them your help. 

You can provide separate contact details or create a support bot. By helping players, you become their actual friend. And how can a friend leave anyone in trouble?

A small tip: collect frequently asked questions in a convenient format. Afterward, make a pinned post so players can quickly find answers to questions they are interested in.

Inform

Imagine that there is a new game on the website, or something changes — be the first one to inform your audience about it. This way, you can collect feedback from players and make content using this information. Taking good care of your players is a great way to build loyalty.

Communicate

Ordinary communication with players helps you to improve social skills. Subsequently, you will be able to process interlocutors faster. However, don’t forget that every player is unique, and each one requires a special approach. Avoid templated and automated messages, and try to make communication more lively and natural to retain players. Moreover, if you plan to scale your project, you will be able to use your own experience to educate employees quickly and effectively. 

Once you’ve established a connection with a player, they will likely be the first to share their wins with you — be sure to congratulate them on their success! If they happen to lose, offer words of encouragement, and comfort, and let them know that they’ll do better next time. Sharing your own experience with failures can help to build trusting relationships with players. This will motivate them to stay on your channel and continue sharing their results with you. You can publish them as real-life reviews which will also boost players’ credibility to your content.

As you can see, feedback from players is a crucial promotional element which can be a game-changer for your traffic. Don’t forget about players, find an individual approach for each one, and get great results!